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Cancellation Policy and Website Terms and Conditions

Currency

All currency throughout our website is in $AUD, Australian Dollars, and all prices are inclusive of GST, Goods & Services Tax.

Cancellation Policy - Kinesiology courses, workshops, programs, events

All in-person and online Kinesiology Courses, Workshops, Programs or Event cancellations must be made in writing via email to Thrive MBS at: info@thrivembs.com.au. The non-refundable deposit/administration fee is non-refundable, unless the Instructor cancels.

Once a cancellation notice is received in writing, our refund policy is as follows:

  • More than 14 days cancellation notice: The non-refundable deposit/administration fee ($250) is forfeited with the balance of payment made available for refund.

  • Less than 14 days cancellation notice or 'no-show': No refund and no transfer to the next time this event or to any other course, workshop, program or group mentoring event runs regardless of your circumstances, including your personal situation, health, finances, life events, travel, natural disasters or anything else as per Fair Trading NSW guidelines.

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In the event of a global pandemic (ie. COVID-19), you will be offered to complete your study program online, or in-person where possible, abiding by the Department of Health and Human Services guidelines. Every reasonable effort will be made to assist you to complete your Kinesiology Courses, Workshops and Programs in a reasonable time frame.

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Every effort is made to ensure Kinesiology Courses, Workshops, Programs and Events are run as per scheduled dates. Thrive MBS reserves the right to cancel any of these events due to insufficient enrolments. In the case of a course, workshop, program or event being cancelled, fees will be refunded or transferred to a future date. Thrive MBS reserves the right to move the date of any event with prior notification. 

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Please tick the box when enrolling to confirm you have read and agree to our cancellation policy and terms and conditions of the event you are purchasing and enrolling in. Once ticketed and agreed to, you will be able to proceed with your enrolment through the checkout.

Shipping and delivery

Thrive MBS delivers products using Australia Post. Shipping/postage costs are influenced by the size and weight of the product and your location. Some items are delivered at flat postage rates. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched in 3 business days. Shipping/postage times are estimated between 3-7 business days within Australia depending on your location. Thrive MBS ships goods Australia wide. 

Product Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Security Policy

When purchasing from Thrive MBS, card details are transmitted through a secure server using Square Payment. Card data is not hosted by Thrive MBS after processing. 

Legal Registration Details

  • Business Trading Name: Thrive MBS

  • ABN: 82 136 844 612

  • Owner: Wendy Cramer

  • Email: info@thrivembs.com.au

  • Phone: 0481 961 439

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